I went to the Maharashtra State Electricity Distribution Company Limited (Mahadiscom/Mahavitaran) office in Aundh the other day to pay some arrears, and was so pleasantly surprised to see the efficiency and effectiveness by which the two ladies on the bill payment counters were processing. Almost at one bill per 30 seconds...! While one receipt was being printed, they actually processed the next bill, counting, entering data into the computer, and then pausing for just a few seconds to pick up the previous bill, before firing the next one! Amazing... they cleared a queue of over 30 people in barely 10 mins.
The queue had place for sitting, another unique and extremely customer-friendly innovation, rarely seen anywhere else!
Also, the ample clean parking for vehicles beside the building was a big relief.
Kudos!
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