Wednesday, November 10, 2010

Customer Satisfaction

My cats are extremely picky about the fish I get them - needs to be of one of 2-3 favourite types, need to be cleaned, need to be warmed, need to be the right size. They drink milk only when they are in the mood. Rice, bread, chapati, most biscuits, any leftovers - not OK with them!

Yet, they eat every combination and product that Whiskas manufactures. Every single time. Without complaints.

Now, THAT'S customer satisfaction!

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